Job Ad: Physiotherapy Head of Department

DUTY STATION            :           C-Care IHK

DEPARTMENT              :           Physiotherapy

POSITION                    :           Physiotherapy Head of Department

HOURS/ SHIFTS           :           Full time – 45 hours per week    

REPORTS TO               :           Allied Medical Services Manager/ Director of Clinical Services

INTERFACES WITH      :           Doctors, Nurses and other carers, Clients, Client Relations team


To lead the Physiotherapy Department and team in administrative, clinical and professional matters; oversee service development and quality control within the department; and represent the department within the organization.  In summary, this role:

  • Oversees all aspects of the daily running of the physiotherapy department.
  • Carries a caseload of complex and non-complex patients.
  • Provides advanced physiotherapy assessment, diagnosis and treatment of patients.
  • Oversees the training and supervision of all physiotherapists, support staff and students.
  • Develops implements and maintains policies, protocols and procedures within the department.
  • Ensures the clinical effectiveness and productivity of the department including driving service development and quality initiatives.
  • Represents the physiotherapy department in all hospital matters.

Daily work within

  • Inpatient department including ICU, medical/surgical wards, obs/gynae wards, paediatric ward
  • Outpatient department including A&E

Occasional Work within

  • Antenatal classes
  • Hydrotherapy
  • Core stability class
  • Manual handling & Ergonomics training
  • Other IMG Clinics


  • Good and demonstrable understanding of IMG mission, vision, values, and beliefs
  • Good interpersonal and communication skills (verbal/written)
  • Effective and demonstrable leadership skills
  • Ability to effectively maintain a cohesive team and to apply broader objectives at team level
  • Competency in resource budgeting and planning
  • Computer literacy especially MS Office, e-mail


  • Reports on operations of Physiotherapy Department accurately and regularly.
  • Ensures team adherence to IMG policies; including Health and Safety, Infection Control, Emergency procedures as well as tasks set out in job descriptions
  • Maintains appropriate documentation and safety standards in accordance with audit requirements.
  • Effective use of time at work; finishes set case load, prioritizes ward patients to see the highest priority patients first, provides treatment to five (5) patients per day or 100 patients per month
  • Patient safety; patient evaluation/Audits; completes a peer review in the allocated time, achieves a minimal of 70% yes on peer review, shows evidence of improvement in areas of weakness.
  • Client satisfaction; receives positive feedback from both patients and staff through patient satisfaction surveys, emails, and written statements.
  • Achieves 90% of the goals set out in the personal development plan during the appraisal
  • Finishes other departmental obligatory duties on time such as monthly stock take, entry of statistics within two weeks from end of the previous month, cleaning the department, ordering materials from the pharmacy and stores on time.
  • Continuous Professional Development attends 100% of all in-services offered when at work, completes in-services on time that is evidence based, well referenced & presented, conducts antenatal, manual handling and ergonomics training sessions.


  1. Monitor staff attendance and deal with absenteeism using:
    1. department schedules
    2. time and attendance system
    3. HR guidelines on authorized time off and penalties for absenteeism
  2. Advise line manager and HR on personnel needs to ensure adequate staffing numbers and appropriate skills mix related to agreed or planned departmental services to customers. Accordingly, participate in the recruitment process in line with agreed needs.
  • Be accountable and supervise adherence of staff to minimum standards; which include but are not limited to:
    1. entry of patient statistics
    2. time and attendance
    3. completion of assigned work
    4. adherence to Health & Safety, Infection Control, Waste Management policies
    5. up-keep of COHSASA standards
  1. Be accountable for disciplinary issues arising in department in line with agreed policy and where necessary, in liaison with your senior manager or HR.
  2. Budget and plan for resources needed and utilized in the department.
  3. Prepare regular reports on the running of the department on staffing, service development, etc.
  • Be responsible for fortnightly department meetings ensuring 100% attendance by team members.
  • Contribute to the identification of training needs and implement agreed training interventions, ensuring 100% attendance by team members.
  1. Communicate overall IMG or IHK goals and apply them to team activities.
  2. Communicate team recommendations to line manager (and vice versa) as required.
  3. Carry out performance reviews for all department staff and follow through action points.



  1. Communication

1.1        To use excellent communication skills in order to establish and maintain contact with a wide range of individuals such as patients, their families, managers and visitors to the organisation.

1.2        To identify ways of managing barriers to communication and be able to apply a range of strategies to

Overcome threats and difficulties.

1.3        To understand, implement and promote professional policies, procedures and standards and in doing so present a positive image of her/himself and the service to others.


  1. Personal and People Development

2.1        To actively participate in developing and supporting a range of individuals; to include colleagues, patients and their carers, new staff and students. Support to these parties may include demonstration of skills, provision of information and advice, internal/ external training sessions and appraisals.

2.2        To identify personal development and learning needs independently through reflective practice and also in review processes with the Clinical Directorate. In doing so, be able to develop strategies to improve your knowledge and skills in a variety of areas so as to maintain best practice.


  1. Health, Safety and Security

3.1        To use risk assessment in order to identify risks regarding health, safety and security for yourself, colleagues, service users and the wider public within the immediate working environment and other areas within the hospital.

3.2        To act upon risks accordingly, using the existing policies and procedures.

3.3        To ensure that your individual and immediate colleagues responsibilities in emergencies is understood within the working environment including home visits and hydrotherapy.

3.4        To teach, promote and develop, where appropriate, policies, procedures and standards related to health, safety and security, and support others in maintaining this through strategies such as information and advice, teaching and acting as a role model.


  1. Service Development

4.1        To initiate and lead the team, in evaluating the clinical effectiveness of the current service delivery by means of audit.

4.2        To liaise with appropriate personnel for advice and direction of the service.

4.3        Encourage colleagues to; identify potential areas for improvement; appreciate changes in service delivery and the reason for such improvements.

4.4        To lead the team in appraising, interpreting and implementing new policies and strategies within practice and promoting them so as to inspire values on others.

4.5        To attend meetings and seminars on development of multi-services within the hospital. To contribute by appraising draft ideas and making recommendations.


  1. Quality Control and Improvement

5.1        To act consistently with legislation, policies and procedures and other quality approaches and to promote the value of a quality approach to others.

5.2        To ensure the team delivers a quality service by monitoring and evaluating their adherence to existing policies, protocols and standards.

5.3        To address issues of staff non-conformance by using the disciplinary standards in place.

5.4        To participate as an effective and responsible team member by observing and practicing the systems in place and by doing so presenting a positive impression to the team and of the service.

5.5        To support team members by recognising, respecting and promoting the different roles and diversity individuals have within the team.

5.6        Ensuring resources are utilised in a cost effective way and depleted stock is replenished as necessary.


  1. Equality and Diversity

6.1        To act in accordance with legislation, policies and procedures relating to equality and diversity.

6.2        To behave and practice in a way that acknowledges and recognises peoples expressed beliefs, preferences and choices.

6.3        To identify and take action when others’ behaviour undermines equality and diversity.

6.4        To deal directly with complaints and issue resolution involving harassment, bullying and inequality within the team seeking assistance and direction from appropriate personnel where necessary.


  1. Assessment and Treatment Planning

7.1        To assess physiological and/ or psychological functioning where there are complex and/ or undifferentiated abnormalities, diseases and disorders and develop, monitor and review related treatment plans.

7.2        To carry out assessments and treatments in line with evidence based practice, legislation, policies and procedures and/or established protocols, established theories and models.

7.3        To support team members where necessary by advising aspects of the assessment and treatment process. Where appropriate, to transfer patients’ with more complex needs to own caseload.

7.4        To coordinate the delivery of treatment plans with the MDT; supplying relevant information to support wider treatment planning.

7.5        To identify individuals whose needs fall outside own expertise and make referrals to the appropriate practitioners.


  1. Interventions and Treatments

8.1        To plan, deliver and evaluate interventions and/or treatments when there are complex issues and/or serious illness.

8.2        To undertake interventions/ treatments in a manner that is consistent with evidence-based practice and/or clinical guidelines/ theories and models.

8.3        To select appropriate interventions and/or treatments from within his/her own scope of practice, which relate to physiological and psychological functioning

8.4        To ensure comprehensive documentation of all intervention and relating incidents.


  1. People Management

9.1        To provide clinical and management supervision for all team members, support workers and students.

9.2        To provide support and opportunities to the team, thereby contributing to the planning and organisation of their work.

9.3        To communicate both formally and informally on a range of professional matters to enable others to work effectively alongside work plans and activities and in coordination with legislation, policies and procedures.

9.4        To develop, implement and abide by policies and procedures relating to employment, equality and diversity, health and safety, security and daily working parameters.

9.5        To provide the team with support and opportunities to assess their own work and give them clear, sensitive and appropriate feedback in a way that helps them to improve, develop and be motivated.

9.6        To act upon a team members’ poor performance in association with other relevant personnel where appropriate.

  • To actively participate in the recruitment and dismissal of physiotherapy staff.
  • Any other duties as may be required from time to time



  • Desktop PC
  • Medical Equipment
  • Printer & Telephone




The therapist needs to be physically feet as is required to spend long hours standing and treating patients whom are sometimes very heavy.

Sometimes, you will be required to deal with difficult and angry clients so a high level of patience is required of you. A friendly, empathetic, professional tone and the right attitude are highly valued.

Ability to maturely and patiently explain processes and procedures to patients.

To be available on phone for consultations at all times regardless of the time of the day.

You may occasionally be required to work on weekends to cover on wards or antenatal clinics.


You are expected to work at all times within the Ugandan Nurses and midwifery council code of professional conduct and to observe safety measures as outlined in the Nurses Procedure Manual, which you are required to read.

You are required to adhere to the employment policies as per department guidelines and as per the Employee Handbook.

Among other performance measures as agreed within your department, you are required to align your accomplishments to the 5 pillars of the organisation; namely:


You are required to adhere to and embody the values of the organisation; these require a commitment to creative demonstration of the values below in your day-to-day work:

  1. ACCOUNTABILITY for our actions
  • Committed to creative actions that have a positive impact on others
  • Proactively seeking feedback about our services, we willingly take the necessary actions for redress, where needed
  • Taking responsibility for our decisions and their outcomes, we do not shift blame, give excuses or become defensive
  • Understanding that our responses are within our control, we choose to positively respond to the circumstances around us.


  1. DIGNITY in our service
  • Recognising the sanctity of life, we honour those we serve
  • Acknowledging that respect is earned, we have self-respect and esteem others, too
  • We recognise that everyone brings unique value to the organisation so we treat all partners with respect and dignity
  • We value the unique opinions and contributions added by others so we actively listen in our communications with one another


  1. COMMITMENT to excellence
  • Exceptional outcomes are a result of our focussed dedication
  • Deliberate devotion to our standards of care
  • Shared accountability for achievement of results
  • Evidence-based practice for quality care


  1. COMPASSION for our customers
  • Empathy for those in our care
  • Willingness to listen to others
  • Going the extra mile to meet clients’ needs
  • Responsive to the individual needs of the client, we deliver holistic care to our clients


  1. BUILDING HOPE in the community
  • Providing quality care to the needy
  • Investing in health interventions that have a wider social impact
  • Touching our communities through our health programs
  • Encouraging and supporting those around us


  1. INNOVATION in our approaches
  • Continuous improvement in our systems and practices ensures effective models for first-rate service delivery
  • Committed to life-long learning, we strive to be creative and innovative in all we do
  • Investing in modern equipment
  • We believe in the synergy inherent in partnerships and proactively seek to work with our stakeholders


  1. INTEGRITY in our dealings
  • Honest communication with patients and among staff
  • Fairness and self-scrutiny in everything we do
  • Maintaining confidentiality and privacy
  • Sound business practices in line with best practice


  1. INVESTING in people and services
  • Developing our staff through internal and external opportunities
  • Fostering an empowering and conducive working environment
  • Constantly advancing our facilities and equipment
  • Consistently scrutinizing our services and conduct
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Founded in the year 2000, IHK is the Largest Private Hospital
in Uganda.


Tel: +256 312 200 400
Email: ihk@img.co.ug
Emergency: +256 772 200 400
Emergency: +256 712 200 400


We are the only COHSASA accredited Hospital in Uganda and one of the two in East Africa.

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