IHK Outpatient Department Revamp


Invitation To Bid


IHK is a private hospital with a total of 100 beds, that provides both primary and secondary healthcare to the general public. It is located in Namuwongo and has been in existence for the last 20 years. The hospital is accredited by COHSASA, a South African Medical association.

The hospital is currently assessing its Outpatient Department offering in comparison with the market with the aim of enhancing its process flow and ambience and improve the service delivery to its patients.

Outpatient Department

  1. Process flow

The floor orientation of the Hospital’s OPD comprises several service points at different sections of the ground floor which does not make for easy patient flow and access to services. Patients are forced to navigate between different service points and waiting areas for example, the Laboratory, Consultation rooms, Pharmacy & Radiology which requires directing resulting into a protracted Hospital service turnaround time impacting the overall customer/patient experience.


Structural layout to house all related outpatient services in one area I.e., reception, waiting area, phlebotomy, consolation rooms, pharmacy, billing points & lavatories

  1. Look and feel

The Hospital would like to improve the look and feel of the Out-Patient Department reception making the visit memorable to our patients. Requirement

Ambiance (Look & Feel) i.e, better aeration & lighting, comfortable seats, spacious & well aerated waiting space, clean & refreshing walls plus floors


Improve patient experience by bringing all OPD services under one roof plus upgrade the ambiance

Deliverables Required

  1. Pre-qualification Documents 
  1. Company profile
  2. Certificate of incorporation.
  3. Company returns
  4. Trading license.
  5. TIN
  6. Bank Detail.
  7. Tax clearance certificate
  8. EFRIS registration (if VAT registered)
  9. 3 recommendations

Attached herewith is a form that MUST be filled & submitted together with the rest of the documents

2. Design & Architectural documents

  1. Technical proposal with project
    • Concept
    • 3D illustrations
  2. Financial proposal

Current Site layout 

Herewith attached

Proposal Submission Deadline 

May 7th, 2021

For more information email ptino@img.co.ug or call 0312200400.

IHK Logo DarkBg

Founded in the year 2000, IHK is the Largest Private Hospital
in Uganda.


Tel: +256 312 200 400
Email: ihk@img.co.ug
Emergency: +256 772 200 400
Emergency: +256 712 200 400


We are the only COHSASA accredited Hospital in Uganda and one of the two in East Africa.

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