The Chief Executive Officer (CEO) of the Council for Health Service Accreditation of Southern Africa (COHSASA), Ms. Jacqui Stewart visited International Hospital Kampala (IHK) on 22 March 2018. This is after IHK was awarded its second COHSASA accreditation, having scored 97% in the audits.
While speaking to the press, Ms. Stewart said, “When a hospital comes to their second accreditation, it really shows commitment to quality and quality that means better care and safer care for patients.” Ms. Stewart said standards are a blue print for good practice in a hospital or clinic. “It’s about the basic systems, process & functions that need to be in place for a hospital to perform well and being able to demonstrate that there is all the evidence for this,” she added.
Figure 1L-R: Ms. Jackie Nabukeera (IHK Head of Quality Assurance), Ms. Jacqui Stewart (CEO of COHSASA) and Mr. André Ackerman (IMG CEO), at the Press Conference
IHK first entered the COHSASA programme in April 2014 and received its first full accreditation award in August 2015 with a score of 86 out of 100. The hospital re-entered into the programme soon afterwards and in November 2017, the COHSASA Board accredited IHK for three years.
Commenting on the Accreditation process, Ms. Jackie Nabukeera, Head of Quality Assurance for IHK said: “The International Hospital Kampala (IHK) enrolled in the COHSASA programme in 2014. This decision was taken because COHSASA standards were specific to a healthcare setting. We wanted to know how different departments in a hospital were supposed to be operating, to implement the relevant internationally-accepted standards.”
During her visit, Ms. Stewart awarded the Radiology Department the Dr. Katrin Kleijnhans Quality Trophy, for consistent high performance in quality improvement audits. The new trophy was introduced in honour of a COHSASA colleague, Dr. Kleijnhans who died in September 2016.
Figure 2 The Radiology Department received the Dr. Katrin Kleijnhans Quality Trophy, for consistent high performance in quality improvement audits.
Ms. Stewart met with the hospital Heads of Department. She was also taken for a tour of the hospital, during which she visited the In-patient departments, Operating theatre, Intensive Care Unit (ICU), Radiology, Accident & Emergency Department and the Paediatric ward.
Figure 3 Ms. Jacqui Stewart (L) with Ms. Lilibet Byakika (Senior Staff Nurse of the ICU department)
The CEO of the International Medical Group (IMG), Mr. André Ackerman said it is important to have an external party to check what a hospital does and rate it accordingly, as this helps to instill credibility among the people we serve. “With COHSASA, we document everything, we monitor everything, we report on everything, we pick things up quickly when they go wrong, so we can quickly put things right,” Mr. Ackerman said. “If you want to monitor quality in any business, you need to have documentation and proof of what you do, more so in healthcare, because we are working with people’s lives,” he added.